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SB CAFÉ LOS SANTOS TERMS AND CONDITIONS OF USE Effective Date: Sep 20, 2020. SB Café Los Santos offers this website to allow you to shop for coffee, tea and other products online, to locate SB Café Los Santos products and retail locations, licensed locations, and grocery stores, and to help you learn more about SB Café Los Santos and how our coffees and teas are grown, purchased, roasted, and blended. By using this website, you agree to these terms and conditions. This website is intended only for the use of persons age eighteen (18) or older. We reserve the right to modify or update these terms and conditions at any time. Please be sure you have read and agree to our current terms and conditions. Privacy: SB Café Los Santos cares about your privacy. Please read our Privacy Policy, which outlines how our site will collect information about you, how information will be shared and secured, and certain rights you have with respect to your information. We reserve the right to modify or update our Privacy Policy at any time. Each time you use this website, you agree to all terms of our current Privacy Policy. Copyright: As between you and us, we own and reserve all right, title, and interest in and to our website. This includes the copyright in the software and code that allow you to operate the website and the copyright in all content including text, graphics, and images. We hereby grant you a limited nosublicensable revocable license to use our website for personal noncommercial use. You may not copy, distribute, perform or display publicly, prepare derivative works based from, or use our website except as expressly provided in these terms and conditions unless you receive our prior written permission. You may not use our website to collect data or account or other information. You may not reverse engineer any part of our website. We reserve the right to terminate your license to use this website if you do not comply with these terms and conditions. Accuracy of Information: We attempt to be as accurate as possible; however, we do not warrant that all product descriptions, photographs, pricing or other information on the Site is accurate, complete, current, or error-free. All weights and size dimensions are approximate. All features, content, specifications, products and prices of products and services described or depicted on the Sites are subject to change at any time without notice. SB Café Los Santos makes all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on the Site at a particular time does not imply or warrant that these products or services will be available at any time. We may make changes in information about price and availability without notice. The price displayed on the website may differ from the price for the same item sold as in-store merchandise. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. If a product offered by us is not as described or pictured, your sole remedy is to return it in an unused condition for a refund. In the event of an error, whether on the Site, in an order confirmation, in processing an order, in delivering a product or otherwise, we reserve the right to correct such error and revise your order accordingly, or to cancel the order and refund any amount charged. Your sole remedy in the event of an error is to cancel your order and obtain a refund. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Intelligentsia shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Intelligentsia shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Intelligentsia shall immediately issue a credit to your credit card account in the amount of the charge. User Accounts: Users of this website age eighteen (18) and older may register for an account to purchase products and register their SB Café Los Santos card account. If you are under the age of eighteen (18), you may not register for access to an account and you may only purchase our products through and with the consent of a parent or guardian. When you register for an account, you hereby represent that: You meet the age requirements posted on the website; The information you provide is accurate, current and complete, and you agree to maintain and promptly update your information so that it remains accurate, current and complete; You will be responsible for all activities and transactions that take place and all materials posted by you or anyone using your account; You will be solely responsible for maintaining the secrecy and security of your account and password and for restricting access to your computer. We reserve the right to terminate any user account or cancel product orders in our discretion. Users age eighteen (18) and older may also sign up to receive promotional emails from us. When you ask to be placed on our email list, you hereby confirm that you are over the age of eighteen (18) and that you wish to receive promotional emails from us. If you are receiving promotional email from us and would like to be taken off our list, simply click the link at the bottom of any email to unsubscribe. Reviews and Other Submissions: We allow visitors age eighteen (18) or over and our own employees to post reviews of our products. We also publish on our website user reviews that we have been permitted to reproduce from other sources, such as social media or other third party websites. Though we welcome users to share their opinions with others, we do not conduct tests to ensure that experiences described by users are typical. Our employees are allowed but not required to post product reviews. Product reviews by our employees on our website are clearly marked as such. We are proud of our workforce and we compensate employees for their work, but we do not provide any special payments or incentives to our employees beyond their normal compensation for them to post product reviews. In some instances we provide samples of our products or other incentives to bloggers who post reviews that appear on our website. We require bloggers who post reviews of our products to disclose the nature of any product sample or incentive we have provided in each such post. When you submit material to us (including comments, photographs, and other content) such as through our website, by email, or through social media, you (a) acknowledge that you have read and agree to these terms and conditions; (b) grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free and fully-paid, transferable (including the unlimited right to sublicense to others) right to use, copy, publically perform, display, distribute and create derivative works from any content or material you submit; (c) represent that you own all right, title and interest in and to that material; and (d) agree that we may publish all material, including but not limited to material that may contain indicia of your personal identity or that of others. You may not submit content to the Site or use it in any manner that: Is offensive, violent, promotes racism, bigotry, hatred, harassment or physical harm of any kind against any group or individual; Is libelous or slanderous; Is intended to cause commercial harm to us or to benefit a third party at our expense; Exploits people in a sexual or violent manner, is pornographic or contains nudity, violence or offensive subject matter or contains a link to a website containing such material; Involves any automated use of the system such as, but not limited to, using scripts to add friends or send comments or messages; Collects others' names, personal information or contact information by electronic or other means for the purpose of sending unsolicited communications; Constructs any links from any page on our website to any other site on the internet, or frames any page from our website on any other website; Uses any automated or computerized process we have not previously authorized to access, obtain or download data or content; Circumvents or modifies, attempts to or assists another in circumventing or modifying any security technology or software that is part of our website; Interferes with any standard technical measures used by copyright owners to identify and protect copyrighted works; Transmits or disseminates any kind of material that contains viruses, bots, worms, or any other computer code, files or programs that interrupt, destroy or limit the functionality or operation of any computer software or hardware or telecommunication systems of third parties, interrupt the normal execution of communications, interfere with or interrupt the services provided on this website otherwise permits the unauthorized use of or access to a computer or a computer network; or Uses the website and its services in a manner inconsistent with any and all applicable laws and regulations. We have the right, but no obligation, to remove any submitted content for any reason. We may, at our sole discretion, remove any content that violates these terms and or is deemed to be objectionable or inappropriate for any reason. Third Party Links: From time to time, the Site may contain links to websites that are not owned, operated or controlled by SB Café Los Santos or its respective affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave the Site. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other website(s). Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other websites, or any content, materials or other information located or accessible from any other websites, or the results that you may obtain from using any other websites. If you decide to access any other websites linked to or from the Site, you do so entirely at your own risk. Copyright Claim Policy: We do not permit anyone to post materials on our website that infringe the copyrights of others. If you believe any content on our website infringes your rights or if you are acting with consent on behalf of someone who does, please send us notice through our Copyright Infringement Claims Procedure (see below). ARBITRATION IF A DISPUTE ARISES (“Arbitration Agreement”) Any legal dispute between you and SB Café Los Santos concerning or arising out of these Terms, shall be resolved through binding individual arbitration unless you opt out of this Arbitration Agreement using the process explained below. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights under this contract. However, either you or SB Café Los Santos may bring any individual claim in small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual claim. You may opt out of this Arbitration Agreement within the first 60 days after the earliest of the first time you (a) make a purchase from the Site; or (b) you sign up for any service provided by SB Café Los Santos, including without limitation the Rewards Program, by sending a signed letter to SB Café Los Santos, contact information below.. The letter should include your printed name, address, and the words “Reject Arbitration.” Either party may initiate arbitration, which shall be conducted by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available on the AAA’s website www.adr.org, or by calling the AAA at (800) 778-7879. In the event the AAA is unavailable or unwilling to hear the dispute, the parties shall agree to, or the court shall select, another arbitration provider. Unless you and SB Café Los Santos agree otherwise, any arbitration hearing shall take place in the county of your residence. If you live outside the United States, any arbitration will take place in San José Province, MEIC Minister of Economy, Country: Costa Rica. We encourage you to call SB Café Los Santos in advance of filing a claim for arbitration to see if the dispute can be settled prior to arbitration. All arbitrations shall proceed on an individual basis. The arbitrator is empowered to resolve the dispute with the same remedies available in court, however, any relief must be individualized to you and shall not affect any other customer. You and SB Café Los Santos also agree that each may bring claims against the other in arbitration only in your or their respective individual capacities and in so doing you and SB Café Los Santos hereby waive the right to a trial by jury, to assert or participate in a class action lawsuit or class action arbitration, to assert or participate in a private attorney general lawsuit or private attorney general arbitration, and to assert or participate in any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular cause of action, then that cause of action (and only that cause of action) must remain in court and be severed from any arbitration. SB Café Los Santos will pay all filing, administrative, arbitrator and hearing costs and waives any rights it may have to recover an award of attorneys’ fees and expenses against you. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the Federal Arbitration Act and other applicable federal law. To the extent state law applies to any aspect of these Terms and Conditions, or to any disputes and claims that are covered by the Arbitration Agreement, the law of the State of California will govern. Except as set forth above, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. Severability: If any provision of these terms and conditions is found to be illegal or unenforceable, the remaining provisions of these terms and conditions shall be unaffected and shall continue to be fully valid, binding, and enforceable. Entire Agreement: These terms and conditions and our Privacy Policy constitute the entire understanding and agreement between you and us with respect to the use of our website. Feedback: We welcome your feedback, suggestions and other communications regarding our website and the information, products and services made available through our website. Feedback may be provided through our website, social media forums, email, mail, surveys, verbal communications or other means. By providing such feedback you understand and acknowledge that: Any feedback you provide is the exclusive property of SB Café Los Santos; We may use your feedback in any lawful manner we deem appropriate without notice, permission or compensation; and You have assigned to SB Café Los Santos all worldwide rights, title, interests, copyrights and other intellectual property rights in, to and from your feedback. You should only provide feedback that you wish us to use accordingly. Contact Us You may contact us at: SB Café Los Santos Tarrazú Dota, El jardín. San José, Costa Rica Postal code: 11702. Customer Service (409) 234-9258 Monday through Friday, 8 A.M. – 4 P.M. PT Only in the United States of America. From Mexico and countries outside of North America, please call + (506) 2541-1017. [email protected] Copyright Infringement Claims Procedure: We do not permit anyone to post materials on our website that infringe the copyrights of others. We have adopted and will follow the procedures outlined in Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, to address claims that copyright-protected material has been placed on our website without permission from the copyright owner. Notice to Designated Agent: If you claim ownership of copyright in material posted on our website and you believe that posting it infringes your copyright -- or if you are authorized to act on behalf of a person who makes such a claim -- you may send us notice of your claim by filling out and submitting the attached form or you may send an email or regular mail to the following: Email: SB Café Los Santos Dota, El Jardín San José, Costa Rica. Postal Code 11702. Subject: Legal Department Email: [email protected] Phone: (409) 234-92581 Monday through Friday, 8 A.M. – 4 P.M. PT From Mexico and countries outside of North America, please call (506) 2541-1017. Notice Requirements: To be sure we are able to address your claim, you must include the following information in your notice: Your physical or electronic signature: The notice should be signed either by the copyright owner of the infringing work or by someone authorized to act on the copyright owner’s behalf; Identification of the copyrighted work you claim was infringed: If multiple copyrighted works are covered by the same notification, you may provide a representative list of the infringed works. Identification of where on our website the copyrighted material can be found: Please provide a complete URL and any additional information necessary to enable us to locate and identify the claimed infringing material. Your contact information: Please provide an address, telephone number, and, if available, an email address at which we can contact the complaining party. Certification of Infringement: The notice must certify that the complaining party has a good faith belief that use of the material on our website is not authorized by the copyright owner, its agent, or the law. Certification of Accuracy: The notice must also state that the information supplied is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. If you fail to comply substantially with these notice requirements you may experience delay while we seek supplemental information. In the event we are unable to obtain supplemental information that substantially complies with these requirements we may deny your request to remove or disable the material. Takedown Upon Notice: Upon receipt of proper notification of claimed copyright infringement, we will respond promptly to remove, or disable access to, the material. Counter Notification: After disabling or removing the alleged infringing material, we will take reasonable steps promptly to notify the user who posted the material that the material was removed or access was disabled. Thereafter, the user may provide a counter notification. To submit a proper counter notification a user must provide: A physical or electronic signature of the user providing the counter notification. Identification of the material that was removed or to which access has been disabled and the location at which the material appeared before it was removed or access was disabled. A statement by the user that "I swear, under penalty of perjury, that I have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled." The user’s full name, address, telephone number, and user name. If the user’s address is located within the United States, the following statement: "I consent to the jurisdiction of the Federal District Court in which my address is located and I will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person." If the user’s address is not located within the United States, the following statement: "I consent to the jurisdiction of the Federal District Court for any judicial district in which SB Café Los Santos may be found and I will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person." Actions Upon Counter Notification: Upon receipt of a counter notification of the type described above we will promptly provide the person who gave the original notice of infringement a copy of the counter notification. We will also inform the original claimant that we will replace the removed material or cease disabling access to the material unless we receive notice, no more than 10 business days thereafter, that the claimant has filed an action seeking a court order to restrain the user from engaging in infringing activity relating to the material. Repeat Infringers: Posting infringing materials is a violation of our website’s terms and conditions. We will not permit repeated violations of this policy. In appropriate circumstances, we may terminate any user account, disable the user’s password, or take other appropriate action with respect to any user or users if we make a reasonable determination that the user or users are repeat infringers. Misrepresentations: The DMCA, 17 U.S.C. § 512(f), provides for penalties against persons who knowingly materially misrepresent that material or activity is infringing or that material or activity was removed or disabled by mistake or misidentification. If you have questions about any notification or counter notification to be provided hereunder, please seek advice from knowledgeable counsel. THE INFORMATION PRESENTED HERE IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE LEGAL ADVICE. ® COPYRIGHT S.B Los Santos. 2016. Valle de Los Santos, San José, Costa Rica ® 2016 Derechos Reservados / Designed by Phoenix Solutions
SB CAFÉ LOS SANTOS PRIVACY POLICY Effective Date: September 20, 2020. SB Café Los Santos understands that you care about privacy, so we are committed to helping you understand your privacy rights and how we use information about our site visitors. This Privacy Policy describes the types of information we collect, how we may use that information, to whom and under what circumstances we may disclose it, and how we protect it. We also tell you how to update your information or contact us with questions about our privacy practices. This Privacy Policy applies only to this website (www.coffeesantoscostarica.com), our mobile sites and mobile applications, and our use of social media sites (collectively, the "Sites"), and any other personal information obtained when you call, email, visit our stores or otherwise communicate or interact with SB Café Los Santos. By accessing the Sites on any computer, mobile phone, tablet, or other device (collectively, "Device"), making a purchase from SB Café Los Santos, or otherwise interacting with SB Café Los Santos, you agree to the terms of this Privacy Policy. If you do not agree to the policy, please do not use the Sites. We suggest you review this Privacy Policy periodically, as it may be updated from time to time. We will post a current version on the Sites. INFORMATION WE COLLECT AND HOW WE USE AND SHARE IT For the 12-month period prior to the date of this Privacy Policy, we explain here what categories of personal information we have collected, where we got it from, and with whom we have shared it: Category of Personal Information Collected: 1.1 Contact information: such as your name, billing address, shipping address, email address, telephone numbers, or other contact information. 1.2 Source of information: From you, the decision to provide this information is typically optional, however, if you choose not to provide the requested information, you may not be able to use some or all of the features of our Sites. 1.3 Purpose for Collection: To communicate with you, for product fulfillment and shipping, to send you catalogs, information, newsletters, promotional materials and other offerings from SB Café Los Santos or on behalf of our partners and Affiliates, to offer a sweepstakes, contest or other promotion, when you contact us, when you request customer service or support, to complete your registration on our Site, to administer your account(s) with us, and to provide you with offers that may be of interest to you. 1.4 Categories of recipients: Our affiliates and subsidiaries, Google Analytics, (collectively, "Affiliates"); our trusted service providers. 2.1 Category of Personal Information Collected: Purchase and order information: contact information, together with purchase details online and in store through e-receipts, delivery details, payment details, any communications we have received about your order or purchase. 2.2 Source of information: From you. 2.3 Purpose for Collection: To validate, confirm, verify, deliver, install, and track your order, including to arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, to service products you purchased from us, to gather feedback on our stores, products and the Sites, and to provide you offers that may be of interest to you. 2.4 Categories of recipients: Our Affiliates: service providers who process, fulfill and ship orders. 3.1 Category of Personal Information Collected: Other delivery information: name and address of recipient for delivery, if different from customers. 3.2 Source of information: From you. 3.3 Purpose for Collection: To deliver to the person at the address which you have requested. 3.4 Categories of recipients: Our Affiliates: service providers who process, fulfill and ship orders. 4.1 Category of Personal Information Collected: Payment information: name, card issuer and card type, credit or debit card number, expiration date, CVV code and billing address. 4.2 Source of information: From you and your payment card issuer. 4.3 Purpose for Collection: To check that the right person is using the right card or account, meet the requirements of the card brands or account issuers, and to make sure we are paid for what you buy. 4.4 Categories of recipients: Our Affiliates; service providers who process payments for us; these third-party service providers are prohibited from using personal information for any other purpose and are contractually required to comply with all applicable laws and requirements, which may include Payment Card Industry Data Security Standards if they are processing payments for SB Café Los Santos. 5.1 Category of Personal Information Collected: Rewards information: your rewards account number, birthday, gender, age, purchase history and information on rewards or other benefits. 5.2 Source of information: From you when you sign up for our rewards program and from our rewards service provider. 5.3 Purpose for Collection: To administer your rewards account and provide you with offers that may be of interest to you. 5.4 Categories of recipients: Our Affiliates: service providers who administer our rewards program and our co-marketing partners. 6.1 Category of Personal Information Collected: Information you provide about a third party: if you send someone else a communication from the Sites (such as sending a gift or virtual gift card), we may collect information such as that person's name, telephone number, email, and/or shipping address. 6.2 Source of information: From you. 6.3 Purpose for Collection: To deliver to or communicate with the person at the address which you have requested. 6.4 Categories of recipients: Our Affiliates; service providers and our co-marketing partners. 7.1 Category of Personal Information Collected: Social Media: information about you, including Usage Data and personal information such as lists of your friends, "likes", comments you have shared, groups and location. 7.2 Source of information: From third parties, particularly social media platforms. 7.3 Purpose for Collection: To enhance your online shopping experience, including as a way to recognize you and welcome you to the Sites, to provide you with customized Sites content, targeted offers, promotions and advertising on the Sites, through other third party sites or apps, via email, text messages, or app push notifications that are offered by SB Café Los Santos or other marketing partners that might be of interest to you. 7.4 Categories of recipients: Our Affiliates; service providers and our co-marketing partners. 8.1 Category of Personal Information Collected: Legal information: fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents. 8.2 Source of information: From you, the police, crime and fraud prevention agencies, payment card providers, the public, regulators, your and our professional advisors and representatives. 8.3 Purpose for Collection: To protect you, other customers and our business against criminal activities and risks, unauthorized use, and make sure we understand and can meet our legal obligations to you and others and can defend ourselves. 8.4 Categories of recipients: Our Affiliates: service providers who help us with fraud protection and credit risk reduction, law enforcement and other governmental authorities in accordance with applicable law. 9.1 Category of Personal Information Collected: Preference information: your marketing preferences, your account settings including any default preferences, any preferences you have indicated, the types of services/offers that interest you, or the areas of our Sites that you visit 9.2 Source of information: From you, from our Sites technology interaction with your browser/Devices and cookies and other similar technologies tracking the pages you visit, the marketing messages you open and the links you follow, including your interactions with social media. 9.3 Purpose for Collection: To enhance your online shopping experience, including as a way to recognize you and welcome you to the Sites, to provide you with customized Sites content, targeted offers, promotions and advertising on the Sites, through other third party sites or app, via email, text messages, or push notifications that are offered by SB Café Los Santos or other marketing partners that might be of interest to you. 9.4 Categories of recipients: Our Affiliates: third party vendors and other service providers that perform website analytic services for us. 10.1 Category of Personal Information Collected: Communications: communications we have with you. Please note that we record calls to our customer service team. 10.2 Source of information: From you. 10.3 Purpose for Collection: To handle your requests, to contact you when necessary or requested, including responding to your questions and comments and providing customer support, and to obtain customer feedback and improve our customer service and customer shopping experience. 10.4 Categories of recipients: Our Affiliates: service providers who assist us with customer service. 11.1 Category of Personal Information Collected: In-store privacy: CCTV images of you in and around entrances and exits to our stores, farm, mill and offices, and your customer journey around our store. 11.2 Source of information: From you, our CCTV. 11.3 Purpose for Collection: To keep you, other customers, our staff, buildings, systems, and data safe and secure, to investigate potential theft, fraud, or misconduct. 11.4 Categories of recipients: Our Affiliates: service providers who help us with fraud protection, law enforcement and other governmental authorities in accordance with applicable law. 12.1 Category of Personal Information Collected: Device information: IP address, internet provider, operating system and browser used, type of device, such as laptop or smart phone, device cookie settings and other device details, such as MAC address and geolocation, if you use our Sites and permit it to obtain your precise geolocation. 12.2 Source of information: From you and from our Sites technology's interaction with your browser or Devices. 12.3 Purpose for Collection: To make sure our Sites, including app technology, works properly with your Device and make sure you can see and use our intended website and apps on the Device you are using, and for analytical and demographic purposes and to provide offers that may be of interest to you. We also will use this information to protect the security or integrity of the Sites and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users. 12.4 Categories of recipients: Our Affiliates: service providers who help us with fraud protection, and third-party vendors and other service providers that perform website analytic services for us. 13.1 Category of Personal Information Collected: Usage Data: when you use the Sites, some data is automatically transferred from your browser to our server, including your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Sites, the amount of time you spend viewing or using the Sites, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Sites. 13.2 Source of information: From you and from Sites technology's interaction with your browser or devices, for more information see "Automated Collection and Use of Information" below 13.3 Purpose for Collection: We will use this information in an aggregated non-specific format for analytical and demographic purposes. We also will use this information to protect the security or integrity of the Sites and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users. 13.4 Categories of recipients: Our Affiliates: third party vendors and other service providers that perform website analytic services for us. 14.1 Category of Personal Information Collected: Accident information: details about any accident or injury on our premises, or health incident. 14.2 Source of information: From you, witnesses or observed about you. 14.3 Purpose for Collection: To get you the help you need, deal with the emergency services, insurance, and claims. 14.4 Purpose for Collection: Law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors. 15.1 Category of Personal Information Collected: Suspected crime information: details of your identity, image, name, and address, suspected or alleged thefts, fraud, assault, or other criminal behavior. 15.2 Source of information: From crime and fraud prevention agencies, from you, witnesses, and from the police. 15.3 Purpose for Collection: To protect customers, the public and our business against risks and crime. 15.4 Purpose for Collection: Law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors. In some jurisdictions, individuals may have the right to provide opt-in consent or withdraw consent for certain uses, including those described above. If you reside in such jurisdictions, you may have additional rights which are detailed below, "Access, Correction and Deletion." SB Café Los Santos may disclose personal information described above in the event we sell or transfer all a portion of our business or assets. Please note that if you voluntarily submit any personal information for posting on the Sites, such as a review or blog post, the information may become publicly available and can be collected and used by others, so you should use care before posting information about yourself online. SB CAFÉ LOS SANTOS COMMUNICATIONS If you do not wish to receive communications from us about special offers and promotions, you can opt-out of receiving these communications by following the instructions contained in the messages you receive. Even if you opt-out of receiving these messages, we reserve the right to send you certain communications relating to the services we provide, and we may send you service announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those communications. For more information about interest-based advertising, including how you can manage advertising, please see below "Interest-Based Advertising." COMBINED INFORMATION We also may combine information we collect about you with other information we receive from additional sources. You may choose not to provide us with all the information we request. In some cases, choosing not to provide information may prevent you from taking full advantage of our Sites' features. SOCIAL MEDIA AND USER-GENERATED CONTENT SB Café Los Santos website allows you to share product reviews with us. Please use this feature responsibly. We monitor reviews to make sure that only appropriate content is shared through our Sites. Please review our Terms and Conditions of Use for additional information about your responsibilities when posting product reviews. We also maintain a social media presence, such as a SB Café Los Santos Facebook page and Café Los Santos feed. You can interact with us through social media, such as by entering our contests, posting content, sharing material from SB Café Los Santos websites, and using our social media plug-ins. When you interact with us using social media we may receive information such as your user ID, your profile picture, photos you post, and similar information, which is often determined by your privacy settings at social media sites. We may use the information for the same types of purposes we describe throughout this Privacy Policy. Your use of social media sites is primarily governed by the site operators' privacy policies and terms of service, and the information you share with us and with others is largely controlled by the privacy settings you have established at those sites. AUTOMATED COLLECTION AND USE OF INFORMATION As referenced above, we receive or collect some information automatically when you visit our Sites or engage with other online content we provide. For example, we receive the IP address or other identifier for the computer or other device you use to access our Sites, which may reveal your general geographic location. We collect or receive other information using technology features such as: Cookies. A cookie is a file saved to your computer or device that may be used to recognize our users when they return to our Sites, collect usage information, remember user's preferences, and provide customized versions of our Sites. We use this information to evaluate our web traffic, enhance our communications, understand the effectiveness of our ad or promotional campaigns, and improve our website and services, including providing you with interest-based ads. For more information on our advertising, see below: "Interest-Based Advertising." For more information on your choices regarding cookies, see the "Your Choices" section below. Web Beacons. Our Sites may use web beacons, pixels, JavaScript, or other electronic markers that monitor some types of use. These beacons may provide us with information such as the IP address of the computer or other device you used to access our Sites. We use this information to understand patterns of activity on our Sites, to improve features, and to customize our presentation of content to our users, including our advertising. We may work with service providers that help us track, collect, and analyze this information. Interest-Based Advertising. We provide interest-based advertising about our products and services on other parties' websites. We may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect information about your visits to the Sites and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on information collected about your visits to this Sites and elsewhere over time. Other companies may also use such technology to advertise on our Sites. You have the choice to tell us not to collect and use this information, and in some jurisdictions, we will only engage in interest-based advertising if you opt-in. If you would like more information about this practice and to know your choices concerning interest-based ads, visit: http://www.networkadvertising.org/choices/ http://www.aboutads.info/choices In Canadá, please visit: http://youradchoices.ca/choices/ In the EU, please visit: http://www.youronlinechoices.eu/ SB Café Los Santos may develop content and advertising based on the analytics and user information developed from cookies or similar technology. For more information on your choices regarding advertising, see the "Your Choices" section below. Referrer Headers. We may record referrer headers when you follow links to our Sites, which may be sent to us automatically by your web browser. In these cases, we may receive information such as the URL of the website that referred you to our Sites, or search queries you used to find our Sites. We use this information to understand our web traffic, to improve our services, to increase their accessibility to search engines and others, and to monitor our advertising campaigns. YOUR CHOICES We offer you certain choices about the information we collect, how we use and share information, and how we communicate with you. To help protect your privacy, when you exercise these choices, we may take reasonable steps to verify your identity, such as requiring a password. By contacting us as shown in the "Contact Us" section of this Policy, you may opt-out of receiving communications from us, such as newsletters and surveys. You also have the following specific opt-out choices: • Marketing communications. You may opt-out of specific communications (such as marketing emails, rewards program emails, and customer satisfaction surveys) by following the opt-out instructions contained in the footer of each communication or contacting Customer Service as provided below. In certain jurisdictions, we will market to you only with your express consent. • Cookies. Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. However, rejecting cookies may affect your user experience, and you may not be able to access or use certain features of our Sites. In addition, disabling cookies may invalidate opt-outs that rely on cookies, such as web analytics or targeted advertising opt-outs. Because SB Café Los Santos does not own or control browser tools, we cannot guarantee their effectiveness. • Mobile devices and geographic location. When you use our website on your mobile device, you may choose not to share your location with us by adjusting the device's location services settings. For instructions on changing the relevant settings, please contact your plan provider or device manufacturer. For more information on opting out on mobile devices, you may also visit: http://www.networkadvertising.org/mobile-choices. • Google Analytics. We use Google Analytics to monitor activity and performance of the Sites. To learn how Google Analytics collects and processes data, please visit: "How Google uses data when you use our partners' sites or apps" located at http://www.google.com/policies/privacy/partners. ACCESS, CORRECTION, & DELETION We respect your right to access and correct your personal information. You may access your personal information by signing into your account. From there, you can correct or modify your information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes, and this will be explained to you if necessary. If you need assistance correcting or updating your personal information or would like to request that we delete your personal information, please contact us using the contact information detailed in the "Contact Us" section below. RETENTION OF PERSONAL INFORMATION We retain personal information where we have an ongoing legitimate business or legal need to do so. Our retention periods will vary depending on the type of data involved, but, generally, we will refer to the following criteria to determine retention period: • Whether we have a legal or contractual need to retain the data. • Whether the data is necessary to provide our products, services, or programs. • Whether our visitors have the ability to access and delete the data within their accounts. • Whether our visitors would reasonably expect that we would retain the data until they remove it or until their SB Café Los Santos accounts are closed or terminated. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. CHILDREN'S PRIVACY SB Café Los Santos Sites are not directed at children under the age of 13 and SB Café Los Santos does not knowingly solicit or collect personal information from children under 13 without prior verifiable parental consent. If SB Café Los Santos learns that a child under the age of 13 has submitted personal information to us without parental consent, we will take all reasonable measures to delete such information from our databases and/or to not use such information for any purpose (except as necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personal information, we have collected from a child under 13, please contact us. YOUR CALIFORNIA PRIVACY RIGHTS If you are a California resident, you may contact us to request information about circumstances in which we share certain personal information with third parties for their marketing purposes and allow third parties to collect such information from our Sites. To request information please contact us as indicated in the "Contact Us" section of this Policy. If you are a California resident, California law provides you with the following rights with respect to your personal information: • The right to know what personal information we have collected, used, disclosed, and sold about you. To submit a request to know the categories of personal information we have collected or the specific pieces of information we have collected, you may call us at +1 409 234 - 9258 or visit https://www.coffeesantoscostarica.com/contact-us. You also may designate an authorized agent to make a request for access on your behalf. • The right to request that we delete any personal information we have collected about you. To submit a request for deletion, you may call us at +1 409 234 - 9258 or visit https://www.coffeesantoscostarica.com/contact-us. You also may designate an authorized agent to make a request for deletion on your behalf. When you exercise these rights and submit a request to us, we will verify your identity by asking for information about your relationship with SB Café Los Santos, such as email address on file, loyalty/customer number, recent order number, or the last four digits of your credit or debit card. Your exercise of these rights will have no adverse effect on the price and quality of our goods or services. For the 12-month period prior to the date of this Privacy Policy, SB Café Los Santos has not sold any Personal Information about its customers; nor does it have any plans to do so in the future. RIGHT TO REMOVAL OF POSTED INFORMATION—CALIFORNIA MINORS If you are under 18 years of age, reside in California, and have a registered account with SB Café Los Santos, you have the right to request removal of unwanted information that you publicly post on our Sites through customer reviews or other methods. To request removal of such information, you can contact SB Café Los Santos at the phone number or postal address below. Upon receiving such a request, SB Café Los Santos will make sure that the information is not publicly available on our Sites, but the information may not be completely or comprehensively removed from SB Café Los Santos systems. VISITORS FROM OUTSIDE THE UNITED STATES—CROSS-BORDER TRANSFER The Sites are hosted in the United States. If you are visiting the Sites from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries in accordance with this Privacy Policy. The data protection and other applicable laws of the United States or other countries may not be as comprehensive as those laws or regulations in your country or may otherwise differ from the data protection or consumer protection laws in your country. Your information may be available to government authorities under lawful orders and law applicable in such jurisdictions. By using the Sites and/or providing personal information to us, you consent to transfer of your information to our facilities as described in this Privacy Policy. RIGHT TO LODGE COMPLAINTS We are transparent about the ways in which we collect and use personal information and welcome your questions and concerns. If you have any concern or complaint about the way we handle your personal information, please contact us as described below. To the extent you believe we have not addressed your concerns or otherwise choose to do so, you have the right to lodge a complaint with a supervisory authority in the country where you reside and/or the United States. You may contact the US Federal Trade Commission regarding your concerns. For more information, please see https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc. Within the United Kingdom, you may obtain more information about how to protect your rights and lodge a complaint by contacting the UK Information Commissioner's Office, see https://www.gov.uk/data-protection/make-a-complaint. DO NOT TRACK DISCLOSURE Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt-out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, SB Café Los Santos does not recognize DNT. For more information regarding your choices regarding tracking, see the "Your Choices" section, above. INFORMATION SECURITY The nature of our business requires us to collect and maintain certain personal information, and we understand that we have a responsibility to protect it. To do so, we maintain appropriate administrative, physical, and technical safeguards that are designed to safeguard your personal information from accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. Your SB Café Los Santos account is protected by your log-in credentials, which you must keep secure and confidential. We also use the Hypertext Transfer Protocol Secure (HTTPS) communications protocol in many areas of the site where we ask users to submit information. We communicate our privacy and security guidelines and standards to SB Café Los Santos employees who access personal information for purposes described in this Privacy Policy, and we enforce these requirements within the company. We also require that our service providers protect your personal information and use it only in the ways we have authorized. SB Café Los Santos endeavors to maintain accurate information and provide you with options to update your information. You can log into your account and modify your information using your log-in credentials. You also may request that we update your information by contacting us as described in the "Contact Us" section of this Policy. LINKS TO OTHER SITES We may provide links to other websites for your convenience and information. Since these sites are not owned, controlled, or operated by SB Café Los Santos, we cannot control how information collected by these linked sites will be used, shared, or secured. If you visit linked sites, we strongly suggest that you review the privacy notices or policies posted at those sites. We are not responsible for the content of linked sites, your use of them, or the information practices of their operators. CONTACT US If you have any questions or concerns regarding this Privacy Policy or how we collect and use the information of our customers, please contact us at: SB Café Los Santos Tarrazú. Dota, El Jardín. San José, Costa Rica. Postal 11702. CUSTOMER SERVICE +1 409 234 - 9258 Monday through Friday, 8 A.M. – 4 P.M. (PT) only for United States of America From Mexico and countries outside of North America, please call + 1 (506) 2541-1017 If we need, or are required, to contact you concerning any event that involves your information, we may do so by email, telephone, or mail. UPDATES TO OUR PRIVACY POLICY As we modify our information collection or privacy practices, and as privacy laws evolve, it may be necessary to revise or update this Policy. We will always keep the current version of our Privacy Policy posted on the Sites and will change the effective date to reflect when it was last revised. If we change the policy in a material and retroactive manner, we will provide appropriate notice to you. We will continue to protect your personal information in accordance with applicable law and as described by our current Privacy Policy.