® COPYRIGHT S.B Los Santos. 2016.  Valle de Los Santos, San José, Costa Rica
® 2016 Derechos Reservados / Designed by Phoenix Solutions 
Tracking Your Order
Order and Shipment Confirmations
Shipping Policy
Flat Rate Shipping
Subscription Shipping Discounts
Return Policy
Tracking Your Order
Your shipment confirmation email contains your tracking number. Click here to track UPS deliveries, and here to track USPS deliveries.
Or give us a call us at 1 (800) 999-2132 and we'll be glad to track your order for you.
Order and Shipment Confirmations
When you finish placing an order online, you will receive an order confirmation via email. If you need to make changes to your order, please reply to the confirmation email and we will do our best to accommodate. Please note that change requests placed over the weekend often cannot be accommodated before orders ship on Monday.
Once your order has been shipped, you will receive a second email confirming your shipment.
Shipping Policy
All orders will be shipped on the first available business day, unless otherwise indicated in your order confirmation. If your order consists of a coffee that roasts on a specific day e.g. Wednesday, the entire order will ship together on that specific day. Orders cannot be roasted and shipped on the same day that they are placed.
If an item is out of stock, we will notify you via email of the delay as soon as possible. Please note, you will not be charged until your order has been shipped.
Flat Rate Shipping
Regardless of your order size, you pay one low flat shipping rate for domestic orders. Flat shipping rates within the U.S and APO/FPO are listed below.
We automatically choose the most efficient carrier based on weight and location. If you are unable to receive either UPS or USPS, please call Customer Service at 1 (800) 999-2132 for assistance.
Order Type	Destination		Standard	3 Day Select	2nd Day Air	Next Day Air	Expedited
Standard	CA & Cont. US		$5.00	$8.00	$14.00	$26.00	
AK, HI, P.O. Boxes		$10.00		$18.00	$30.00	
Canada	from	$23.50				$38.50
International	from	$32.00				$47.00
Subscription $29+	CA & Cont. US		free	$3.00	$9.00	$21.00	
AK, HI, P.O. Boxes		free		$8.00	$20.00	
Canada	from	$20.25				$37.00
International	from	$32.00				$42.00
Standard Ground shipping
Standard Ground shipping is available to all 50 states and APO/FPO addresses. Orders placed with Standard Ground shipping usually ship the next business day and typically arrive in two (2) to six (6) business days. We ship from Alameda, CA. Shipments to the Continental US (not including P.O. Boxes) are sent via USPS or UPS depending on weight and location. Shipments to AK, HI, and P.O. Boxes are sent via USPS. Shipments to APO/FPO address are included in the AK, HI and P.O. Box rates and are shipped via USPS.
3 Day Select
3 Day Select shipping is available in the Continental US (not including P.O. Boxes or APO/FPO addresses). Orders placed with 3 Day Select shipping are guaranteed to arrive in three (3) business days.
UPS 2nd Day Air
UPS 2nd Day Air shipping is available to all 50 states. UPS 2nd Day Air is not available for P.O. Boxes or APO/FPO addresses. Orders placed with UPS 2nd Day Air shipping are guaranteed to arrive in two (2) business days.
UPS Next Day Air
UPS Next Day Air shipping is available to all 50 states. Separate rates apply for shipments to Alaska and Hawaii and can be viewed in the cart. UPS Next Day Air is not available for P.O. Boxes or APO/FPO addresses. Orders placed with UPS Next Day Air shipping are guaranteed to arrive in one (1) business day.
International Shipping
Standard and expedited international shipping is available. Standard International is USPS Priority Mail International and will typically ship the next business day to arrive in six (6) to ten (10) business days. Expedited International is USPS Express Mail International and will typically ship the next business day to arrive in three (3) to five (5) business days. Please note, the estimated time of arrival does not include processing through customs. Rates can be viewed in the cart for Canada and other International shipments.
Subscription Shipping Discounts
Subscription orders $29+s receive free ground shipping. If you select expedited shipping, the cost of ground shipping will be credited towards your shipping costs. See our Subscription program FAQ for more details. Subscription shipping discounts vary depending on date of sign up.
Standard orders $49+ receive free ground shipping. If you select expedited shipping, the cost of ground shipping will be credited towards your shipping costs.
ShopRunner members receive free 2-day shipping on orders $25+. Please select Free 2 Day for shipping at checkout to apply.
Return Policy
To ensure your complete satisfaction, you may return any order within 60 days for a full refund (minus shipping and handling). If you wish to do so, please call Customer Service at 1 (800) 999-2132.
Some orders require that we receive the product before issuing a refund. In this case, we will arrange a pickup or issue you a return label to drop off the order for return. Please do not return an order without contacting customer service first as returns should be sent to our corporate office, not our roasting plant.

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