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SB CAFÉ LOS SANTOS TERMS AND CONDITIONS OF USE
Effective Date: Sep 20, 2020.

SB Café Los Santos offers this website to allow you to shop for coffee, tea and other products online, to locate SB Café Los Santos products and retail locations, licensed locations, and grocery stores, and to help you learn more about SB Café Los Santos and how our coffees and teas are grown, purchased, roasted, and blended. By using this website, you agree to these terms and conditions. This website is intended only for the use of persons age eighteen (18) or older. We reserve the right to modify or update these terms and conditions at any time. Please be sure you have read and agree to our current terms and conditions.

Privacy: SB Café Los Santos cares about your privacy. Please read our Privacy Policy, which outlines how our site will collect information about you, how information will be shared and secured, and certain rights you have with respect to your information. We reserve the right to modify or update our Privacy Policy at any time. Each time you use this website, you agree to all terms of our current Privacy Policy.

Copyright: As between you and us, we own and reserve all right, title, and interest in and to our website. This includes the copyright in the software and code that allow you to operate the website and the copyright in all content including text, graphics, and images. We hereby grant you a limited nosublicensable revocable license to use our website for personal noncommercial use. You may not copy, distribute, perform or display publicly, prepare derivative works based from, or use our website except as expressly provided in these terms and conditions unless you receive our prior written permission. You may not use our website to collect data or account or other information. You may not reverse engineer any part of our website. We reserve the right to terminate your license to use this website if you do not comply with these terms and conditions.

Accuracy of Information: We attempt to be as accurate as possible; however, we do not warrant that all product descriptions, photographs, pricing or other information on the Site is accurate, complete, current, or error-free. All weights and size dimensions are approximate. All features, content, specifications, products and prices of products and services described or depicted on the Sites are subject to change at any time without notice. SB Café Los Santos makes all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on the Site at a particular time does not imply or warrant that these products or services will be available at any time.

We may make changes in information about price and availability without notice. The price displayed on the website may differ from the price for the same item sold as in-store merchandise. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. If a product offered by us is not as described or pictured, your sole remedy is to return it in an unused condition for a refund. In the event of an error, whether on the Site, in an order confirmation, in processing an order, in delivering a product or otherwise, we reserve the right to correct such error and revise your order accordingly, or to cancel the order and refund any amount charged. Your sole remedy in the event of an error is to cancel your order and obtain a refund. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Intelligentsia shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Intelligentsia shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Intelligentsia shall immediately issue a credit to your credit card account in the amount of the charge.

User Accounts: Users of this website age eighteen (18) and older may register for an account to purchase products and register their SB Café Los Santos card account. If you are under the age of eighteen (18), you may not register for access to an account and you may only purchase our products through and with the consent of a parent or guardian. When you register for an account, you hereby represent that:

You meet the age requirements posted on the website;
The information you provide is accurate, current and complete, and you agree to maintain and promptly update your information so that it remains accurate, current and complete;
You will be responsible for all activities and transactions that take place and all materials posted by you or anyone using your account;
You will be solely responsible for maintaining the secrecy and security of your account and password and for restricting access to your computer.
We reserve the right to terminate any user account or cancel product orders in our discretion.

Users age eighteen (18) and older may also sign up to receive promotional emails from us. When you ask to be placed on our email list, you hereby confirm that you are over the age of eighteen (18) and that you wish to receive promotional emails from us. If you are receiving promotional email from us and would like to be taken off our list, simply click the link at the bottom of any email to unsubscribe.

Reviews and Other Submissions: We allow visitors age eighteen (18) or over and our own employees to post reviews of our products. We also publish on our website user reviews that we have been permitted to reproduce from other sources, such as social media or other third party websites. Though we welcome users to share their opinions with others, we do not conduct tests to ensure that experiences described by users are typical. Our employees are allowed but not required to post product reviews. Product reviews by our employees on our website are clearly marked as such. We are proud of our workforce and we compensate employees for their work, but we do not provide any special payments or incentives to our employees beyond their normal compensation for them to post product reviews. In some instances we provide samples of our products or other incentives to bloggers who post reviews that appear on our website. We require bloggers who post reviews of our products to disclose the nature of any product sample or incentive we have provided in each such post.

When you submit material to us (including comments, photographs, and other content) such as through our website, by email, or through social media, you (a) acknowledge that you have read and agree to these terms and conditions; (b) grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free and fully-paid, transferable (including the unlimited right to sublicense to others) right to use, copy, publically perform, display, distribute and create derivative works from any content or material you submit; (c) represent that you own all right, title and interest in and to that material; and (d) agree that we may publish all material, including but not limited to material that may contain indicia of your personal identity or that of others. You may not submit content to the Site or use it in any manner that:

Is offensive, violent, promotes racism, bigotry, hatred, harassment or physical harm of any kind against any group or individual;
Is libelous or slanderous;
Is intended to cause commercial harm to us or to benefit a third party at our expense;
Exploits people in a sexual or violent manner, is pornographic or contains nudity, violence or offensive subject matter or contains a link to a website containing such material;
Involves any automated use of the system such as, but not limited to, using scripts to add friends or send comments or messages;
Collects others' names, personal information or contact information by electronic or other means for the purpose of sending unsolicited communications;
Constructs any links from any page on our website to any other site on the internet, or frames any page from our website on any other website;
Uses any automated or computerized process we have not previously authorized to access, obtain or download data or content;
Circumvents or modifies, attempts to or assists another in circumventing or modifying any security technology or software that is part of our website;
Interferes with any standard technical measures used by copyright owners to identify and protect copyrighted works;
Transmits or disseminates any kind of material that contains viruses, bots, worms, or any other computer code, files or programs that interrupt, destroy or limit the functionality or operation of any computer software or hardware or telecommunication systems of third parties, interrupt the normal execution of communications, interfere with or interrupt the services provided on this website otherwise permits the unauthorized use of or access to a computer or a computer network; or
Uses the website and its services in a manner inconsistent with any and all applicable laws and regulations.
We have the right, but no obligation, to remove any submitted content for any reason. We may, at our sole discretion, remove any content that violates these terms and or is deemed to be objectionable or inappropriate for any reason.

Third Party Links: From time to time, the Site may contain links to websites that are not owned, operated or controlled by SB Café Los Santos or its respective affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave the Site. Neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other website(s). Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other websites, or any content, materials or other information located or accessible from any other websites, or the results that you may obtain from using any other websites. If you decide to access any other websites linked to or from the Site, you do so entirely at your own risk.

Copyright Claim Policy: We do not permit anyone to post materials on our website that infringe the copyrights of others. If you believe any content on our website infringes your rights or if you are acting with consent on behalf of someone who does, please send us notice through our Copyright Infringement Claims Procedure (see below).

ARBITRATION IF A DISPUTE ARISES (“Arbitration Agreement”)

Any legal dispute between you and SB Café Los Santos concerning or arising out of these Terms, shall be resolved through binding individual arbitration unless you opt out of this Arbitration Agreement using the process explained below. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights under this contract. However, either you or SB Café Los Santos may bring any individual claim in small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual claim. You may opt out of this Arbitration Agreement within the first 60 days after the earliest of the first time you (a) make a purchase from the Site; or (b) you sign up for any service provided by SB Café Los Santos, including without limitation the Rewards Program, by sending a signed letter to SB Café Los Santos, contact information below.. The letter should include your printed name, address, and the words “Reject Arbitration.”

Either party may initiate arbitration, which shall be conducted by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available on the AAA’s website www.adr.org, or by calling the AAA at (800) 778-7879. In the event the AAA is unavailable or unwilling to hear the dispute, the parties shall agree to, or the court shall select, another arbitration provider. Unless you and SB Café Los Santos agree otherwise, any arbitration hearing shall take place in the county of your residence. If you live outside the United States, any arbitration will take place in San José Province, MEIC Minister of Economy, Country: Costa Rica. We encourage you to call SB Café Los Santos in advance of filing a claim for arbitration to see if the dispute can be settled prior to arbitration.

All arbitrations shall proceed on an individual basis. The arbitrator is empowered to resolve the dispute with the same remedies available in court, however, any relief must be individualized to you and shall not affect any other customer. You and SB Café Los Santos also agree that each may bring claims against the other in arbitration only in your or their respective individual capacities and in so doing you and SB Café Los Santos hereby waive the right to a trial by jury, to assert or participate in a class action lawsuit or class action arbitration, to assert or participate in a private attorney general lawsuit or private attorney general arbitration, and to assert or participate in any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular cause of action, then that cause of action (and only that cause of action) must remain in court and be severed from any arbitration.

SB Café Los Santos will pay all filing, administrative, arbitrator and hearing costs and waives any rights it may have to recover an award of attorneys’ fees and expenses against you.

This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the Federal Arbitration Act and other applicable federal law. To the extent state law applies to any aspect of these Terms and Conditions, or to any disputes and claims that are covered by the Arbitration Agreement, the law of the State of California will govern. Except as set forth above, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement.

Severability: If any provision of these terms and conditions is found to be illegal or unenforceable, the remaining provisions of these terms and conditions shall be unaffected and shall continue to be fully valid, binding, and enforceable.

Entire Agreement: These terms and conditions and our Privacy Policy constitute the entire understanding and agreement between you and us with respect to the use of our website.

Feedback: We welcome your feedback, suggestions and other communications regarding our website and the information, products and services made available through our website. Feedback may be provided through our website, social media forums, email, mail, surveys, verbal communications or other means. By providing such feedback you understand and acknowledge that:

Any feedback you provide is the exclusive property of SB Café Los Santos;
We may use your feedback in any lawful manner we deem appropriate without notice, permission or compensation; and
You have assigned to SB Café Los Santos all worldwide rights, title, interests, copyrights and other intellectual property rights in, to and from your feedback.
You should only provide feedback that you wish us to use accordingly.

Contact Us
You may contact us at:

SB Café Los Santos Tarrazú
Dota, El jardín. 
San José, Costa Rica Postal code: 11702.

Customer Service
 (409) 234-9258 Monday through Friday, 8 A.M. – 4 P.M. PT Only in the United States of America. 
From Mexico and countries outside of North America, please call + (506) 2541-1017.
customerservice@cafesantoscr.com
Copyright Infringement Claims Procedure: We do not permit anyone to post materials on our website that infringe the copyrights of others. We have adopted and will follow the procedures outlined in Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512, to address claims that copyright-protected material has been placed on our website without permission from the copyright owner.

Notice to Designated Agent: If you claim ownership of copyright in material posted on our website and you believe that posting it infringes your copyright -- or if you are authorized to act on behalf of a person who makes such a claim -- you may send us notice of your claim by filling out and submitting the attached form or you may send an email or regular mail to the following:
Email:
 SB Café Los Santos  
Dota, El Jardín 
San José, Costa Rica.
Postal Code 11702.
Subject: Legal Department
Email: info@cafesantoscr.com
Phone: (409) 234-92581 Monday through Friday, 8 A.M. – 4 P.M. PT
From Mexico and countries outside of North America, please call (506) 2541-1017.
Notice Requirements: To be sure we are able to address your claim, you must include the following information in your notice:
Your physical or electronic signature: The notice should be signed either by the copyright owner of the infringing work or by someone authorized to act on the copyright owner’s behalf;
Identification of the copyrighted work you claim was infringed: If multiple copyrighted works are covered by the same notification, you may provide a representative list of the infringed works.
Identification of where on our website the copyrighted material can be found: Please provide a complete URL and any additional information necessary to enable us to locate and identify the claimed infringing material.
Your contact information: Please provide an address, telephone number, and, if available, an email address at which we can contact the complaining party.
Certification of Infringement: The notice must certify that the complaining party has a good faith belief that use of the material on our website is not authorized by the copyright owner, its agent, or the law.
Certification of Accuracy: The notice must also state that the information supplied is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
If you fail to comply substantially with these notice requirements you may experience delay while we seek supplemental information. In the event we are unable to obtain supplemental information that substantially complies with these requirements we may deny your request to remove or disable the material.

Takedown Upon Notice: Upon receipt of proper notification of claimed copyright infringement, we will respond promptly to remove, or disable access to, the material.
Counter Notification: After disabling or removing the alleged infringing material, we will take reasonable steps promptly to notify the user who posted the material that the material was removed or access was disabled. Thereafter, the user may provide a counter notification. To submit a proper counter notification a user must provide:
A physical or electronic signature of the user providing the counter notification.
Identification of the material that was removed or to which access has been disabled and the location at which the material appeared before it was removed or access was disabled.
A statement by the user that "I swear, under penalty of perjury, that I have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled."
The user’s full name, address, telephone number, and user name.
If the user’s address is located within the United States, the following statement: "I consent to the jurisdiction of the Federal District Court in which my address is located and I will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person."
If the user’s address is not located within the United States, the following statement: "I consent to the jurisdiction of the Federal District Court for any judicial district in which SB Café Los Santos  may be found and I will accept service of process from the person who provided notification under subsection (c)(1)(C) or an agent of such person."
Actions Upon Counter Notification: Upon receipt of a counter notification of the type described above we will promptly provide the person who gave the original notice of infringement a copy of the counter notification. We will also inform the original claimant that we will replace the removed material or cease disabling access to the material unless we receive notice, no more than 10 business days thereafter, that the claimant has filed an action seeking a court order to restrain the user from engaging in infringing activity relating to the material.
Repeat Infringers: Posting infringing materials is a violation of our website’s terms and conditions. We will not permit repeated violations of this policy. In appropriate circumstances, we may terminate any user account, disable the user’s password, or take other appropriate action with respect to any user or users if we make a reasonable determination that the user or users are repeat infringers.
Misrepresentations: The DMCA, 17 U.S.C. § 512(f), provides for penalties against persons who knowingly materially misrepresent that material or activity is infringing or that material or activity was removed or disabled by mistake or misidentification. If you have questions about any notification or counter notification to be provided hereunder, please seek advice from knowledgeable counsel. THE INFORMATION PRESENTED HERE IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE LEGAL ADVICE.


® COPYRIGHT S.B Los Santos. 2016.  Valle de Los Santos, San José, Costa Rica
® 2016 Derechos Reservados / Designed by Phoenix Solutions